Responsible Gaming at baje
baje is fully committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — every session, every day.
Our Commitment
Six Pillars of Player Protection
Responsible gaming is not an afterthought at baje — it is embedded into every aspect of how we design and operate our platform for players across Bangladesh.
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, it cannot be increased for 72 hours after your request — giving you a cooling-off window before any change takes effect. Limits can be reduced immediately at any time without delay.
Time-Out Feature
Need a short break? Activate a time-out period ranging from 24 hours up to 6 weeks. During an active time-out, you cannot log in, deposit, or place bets on any part of the baje platform. Time-outs cannot be lifted early once activated, ensuring you get the genuine break you need.
Self-Exclusion
For players who feel they need a longer break, baje offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, all marketing communications are suspended, your account is frozen, and re-registration using the same details is blocked.
Reality Checks
Enable session-time notifications to receive periodic reminders of how long you have been playing and your net win/loss position during that session. Reality checks are a simple but effective way to maintain awareness of your gaming activity and avoid losing track of time.
Loss Limits
Set a maximum amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, baje will automatically suspend further wagering activity for that period. This tool is designed to keep gaming within your personal financial comfort zone.
24/7 Support
Our dedicated player welfare team is available around the clock via live chat and email. If you are concerned about your own gaming habits or those of someone you know, our team is trained to listen without judgement and guide you towards the most appropriate tools and resources.
Step-by-Step
How to Activate Your Responsible Gaming Tools
Setting up protective tools on baje takes less than two minutes. Every tool is available directly from your account dashboard — no need to contact support unless you prefer to. Here is the process:
Log In to Your baje Account
Navigate to the baje Login page and sign in using your registered mobile number or email address and your password. Ensure you are on a secure, private connection before accessing your account settings.
Open Account Settings
Click your account avatar or username in the top navigation area to open your account menu. Select "Account Settings" and then navigate to the "Responsible Gaming" tab within your profile dashboard.
Choose Your Tool
Select from Deposit Limits, Loss Limits, Time-Out, Reality Check Frequency, or Self-Exclusion. Each option includes a brief explanation of how it works before you confirm your choice.
Set Your Parameters and Confirm
Enter your desired limit amount or duration and confirm the change. Restrictive changes (reducing a limit, activating a time-out, requesting self-exclusion) take effect immediately. Limit increases apply after a mandatory 72-hour cooling-off period.
Confirmation Email
You will receive a confirmation email to your registered address once any responsible gaming change is applied to your account. Keep this for your records. If you did not request a change and receive such an email, contact support at [email protected] immediately.
Limit Summary
| Tool | Available Options | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Daily Deposit Limit | Any amount in ৳ BDT | Immediately (decrease) / 72 hrs (increase) | Yes, after 72-hour delay |
| Weekly Deposit Limit | Any amount in ৳ BDT | Immediately (decrease) / 72 hrs (increase) | Yes, after 72-hour delay |
| Monthly Deposit Limit | Any amount in ৳ BDT | Immediately (decrease) / 72 hrs (increase) | Yes, after 72-hour delay |
| Daily Loss Limit | Any amount in ৳ BDT | Immediately | Yes, after 72-hour delay |
| Time-Out | 24 hrs / 1 week / 2 weeks / 6 weeks | Immediately | No — cannot be lifted early |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Immediately | Not before minimum period ends |
| Reality Check | Every 30 / 60 / 90 mins | Next session | Yes, at any time |
Need help activating a tool? If you prefer not to navigate your account settings yourself, our support team can activate any responsible gaming tool on your behalf. Contact us at [email protected] or via live chat — 24 hours a day, 7 days a week. All requests are actioned within 5 minutes during live chat.
Know the Signs
Recognising Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. Being aware of the warning signs is the first step toward addressing an issue before it escalates.
01
Chasing Losses
Returning to gamble shortly after a loss in an attempt to win back money, often with increasing bet sizes. This cycle rarely ends in recovery and typically accelerates financial losses.
02
Spending Beyond Your Means
Using money set aside for rent, food, household bills, or family obligations to fund gambling activity. Borrowing money specifically to gamble is a serious warning sign that requires immediate attention.
03
Inability to Stop
Feeling unable to walk away even when you intend to, or repeatedly making promises to yourself or others to stop gambling but finding yourself unable to follow through.
04
Neglecting Responsibilities
Missing work, neglecting family duties, or withdrawing from social life in order to spend more time gambling. Gambling should complement your life, not replace important relationships and commitments.
05
Concealing Gambling Activity
Hiding deposit histories, lying to family members about how much time or money you spend gambling, or creating a second account to bypass limits previously set on a primary account.
06
Emotional Dependence
Gambling to escape stress, anxiety, depression, loneliness, or boredom rather than for entertainment. Using gambling as an emotional coping mechanism is a strong indicator that professional support would be beneficial.
If any of these signs resonate with you, we encourage you to use baje's self-exclusion or time-out tool right now, and to reach out to our support team at [email protected]. You do not need to be in crisis to ask for help — early intervention makes a significant difference.
Self-Assessment
Ask Yourself These Questions
Answering honestly takes less than two minutes. If you answer "yes" to two or more of these questions, we strongly recommend activating a time-out or contacting our support team for a confidential conversation.
Have you ever gambled with money that was meant for essential expenses such as rent, food, or utility bills?
Have you tried to win back money that you lost gambling, and found yourself depositing more than you originally planned?
Have you felt restless, irritable, or anxious when you are not able to gamble or when you try to reduce how much you gamble?
Have you hidden your gambling activity from a family member, partner, or close friend because you feared their reaction?
Have you gambled as a way of dealing with difficult emotions such as stress, sadness, loneliness, or boredom?
Have you ever borrowed money, sold personal items, or taken out a loan specifically to fund gambling activity?
Getting Support
You Are Not Alone
Problem gambling is a recognised condition, and help is available. baje provides direct access to support through our own welfare team, and we encourage players to reach out to external organisations as well. There is no judgement — only practical support aimed at helping you regain control.
Live Chat Support
Connect with a baje welfare team member instantly via live chat, 24 hours a day, 7 days a week. Average response time is under 5 minutes.
Email Support
Send a message to at any time. All responsible gaming enquiries are handled with full confidentiality and prioritised by our team.
Account Self-Service
Activate deposit limits, time-outs, or self-exclusion instantly from your account dashboard without needing to speak to anyone.
Welfare Specialists
Our player welfare specialists are trained in responsible gaming best practices and can provide guidance tailored to your specific circumstances.
For players in Bangladesh: If you feel your gambling is seriously impacting your mental health or your family, we encourage you to speak with a trusted healthcare provider or counsellor in your area. baje's support team can help point you in the right direction. Reaching out is a sign of strength, not weakness.
Our Principles
Playing Responsibly — A Shared Responsibility
Responsible gaming works best when both baje and our players commit to a set of shared principles. Here is what we ask of every player on the baje platform.
Set a Budget Before You Play
Decide in advance how much you are comfortable spending and treat that amount as the full cost of your entertainment — not as an investment you expect to recover. Never gamble with money you cannot afford to lose. Use baje's deposit limit tools to enforce your budget automatically.
Manage Your Time
Decide how long you plan to play before you start. Use baje's reality check feature to receive session-time reminders. Take regular breaks, step away from the screen, and ensure that gambling does not crowd out time for family, friends, work, and other activities that matter to you.
Gamble for Entertainment, Not Income
Approach every session on baje as a form of entertainment — similar to going to a restaurant or watching a sporting event. Outcomes are determined by chance. Do not rely on gambling as a source of income or attempt to use it to solve financial problems.
Do Not Gamble Under the Influence
Avoid gambling when you are under the influence of alcohol or substances, feeling emotionally distressed, or making decisions under significant stress. Clear-headed decision-making is important for enjoyable, controlled gaming — impaired judgement increases the likelihood of decisions you may later regret.
Family Safety
Protecting Young People from Online Gambling
baje enforces strict age verification to prevent anyone under 21 from accessing our platform. However, we also encourage parents and guardians to take additional precautions at the household level to ensure young people cannot access gambling websites through shared devices.
Consider implementing the following measures to create a safer digital environment for minors in your home:
- Install parental control software on all shared computers, tablets, and smartphones that blocks access to gambling and age-restricted websites.
- Keep your baje login credentials — including your password and any two-factor authentication codes — strictly private. Do not allow family members or friends to use your account.
- Log out of your baje account completely after every session, particularly on devices that are shared with other household members.
- Have open conversations with young people in your household about responsible gambling, online risk management, and why gambling platforms are designed exclusively for adults.
- Review and configure the screen-time and app restriction settings available on iOS, Android, and most modern operating systems to restrict gambling-related content at the device level.
Report an underage account: If you are aware that someone under 21 has created or is using a baje account, contact us immediately at [email protected]. We treat all such reports as urgent and will investigate and act within 24 hours.
baje Age Verification Process
Date of Birth Entry
All players must enter their full date of birth during registration. Accounts showing a birth date under 21 years are automatically blocked from proceeding.
Document-Based KYC
Identity verification requires submission of a government-issued ID (NID or passport). Our team manually reviews all submitted documents before approving withdrawal access.
Ongoing Monitoring
Our risk team monitors account behaviour for patterns consistent with underage use. Accounts flagged for review are suspended pending re-verification.
Play at baje — On Your Own Terms
baje's responsible gaming tools give every player in Bangladesh the power to set boundaries, take breaks, and get support whenever they need it. Gaming should be fun — keep it that way.